Refund & Exchanges Policy

Refund policy 


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Shipping fees are deducted on all returns. 

If an item was installed or used, you may be subject to a 20%-80% restocking fee. Anyone to return an item that is not the item purchased or tampered with will be subject to no refund. 

To start a return, visit our return portal HERE

Once your return is accepted, customers must pay for return shipping of the item.  We can send you a return label if needed, at which point, the return shipping fee will be deducted from your refund.  In such instance that a item received was defective or damaged, we will provide a return label. Items sent back to us without first requesting a return will not be accepted. 

Shipping fees paid at the time of purchase are not refunded as those costs are what is paid to ship the item to your location. 

We do not provide return shipping labels on international orders.  Customer must use preferred method to ship the item back for a refund in any instance.

Steering columns have a restocking fee of 15%-20%. 

Eligibility for Returns

OEM / OEM Refurb / Xhorse / Autel / Manufacturer-Sealed Products

  • Items must be unopened, unused, undamaged, and returned in the original sealed packaging.

  • Products that have been opened, installed, programmed, or altered are not eligible for return.

  • No exceptions.

Refurbished & Aftermarket Items

  • Keys must be uncut, unused, unlocked (if applicable), and in original condition.

  • Items that have been cut, programmed, installed, modified, or damaged will not be approved for return.

Non-Returnable Items (All Sales Final)

The following items are strictly non-returnable:

  • Key Machines

  • Programmers

  • Cloners

  • Diagnostic Machines

  • Machine Accessories

  • Lishi Tools and Pick/Decoder Tools

  • Transponder Chips

  • Emulators and Simulators

Damaged, Incorrect, or Missing Items

If you receive an item that is damaged, incorrect, or missing due to shipping, please notify us immediately upon delivery so we can resolve the issue promptly.

You can initiate a shipping claim HERE
 

 Exchanges 


The fastest way to provide an exchange is to repurchase the correct item and open a return with us. Please reach out to us if you aren’t sure a certain item will fit your vehicle and we can provide you assistance.

You can initiate an exchange HERE


EU International Buyers

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://wp1cck-an.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.